People With Reduced Mobility

This guide is designed to aid passengers with special needs as they travel through Shannon Airport, offering information about the services available and how to make the journey more enjoyable and manageable.

If you experience any difficulty during your visit to Shannon please do not hesitate to contact any of our staff who will be happy to assist.

General Information

If you have a special need and require assistance some of the points below are worth taking into consideration:

• Compare arrangements offered by different airlines before making your booking.
• Check whether the cost of any special assistance is included in the price of your ticket.
• Inform your Airline of your particular needs at the time of booking.
• Bear in mind that there are often long walking distances within the Airport and some assistance may be required as a result.
• For general enquiries contact Shannon Airport on +353 (0)61 712000, LoCall 1890 SHANNON (742666).

Parking Your Car

Drivers with reduced mobility may avail of special car-parking facilities close to the main terminal. 

Passengers who may require assistance from the car park can contact our porterage service staff who will be happy to assist.

Facilities for  set down and pick-up  are available for people with reduced mobility at the entrances to our Arrivals and Departures concourses.

In The Terminal

Toilets

There are toilet facilities throughout the Airport building for people with reduced mobility. All facilities are clearly indicated by directional and overhead signage.

Lifts/Escalators

There are a number of lifts and escalators located in the terminal building. Clear directional signage points the way to each. Most lifts have directional inbuilt voiceovers and braille control buttons.

Telephone & Snack Vending Machine Facilities

Low-level coin, credit card telephones and snack vending machines are located throughout the Terminal Building to facilitate passengers in wheelchairs.

Facilities for Partially Sighted

Guide dogs and hearing dogs are the only dogs permitted in the terminal building.
The airport directional and information signage is clearly placed, well lit and uses optimum colour contrast to ensure everyone can read them correctly.

Security Check

All passengers must pass through the security check before reaching the departures lounge. Such a search may be carried out by hand or by using hand-held detectors. If required, a private search area away from the main area can be provided.

Wheelchair Rental

Shannon Airport has wheelchairs available free of charge for use within the airport.  Should you wish to rent a wheelchair for use during your stay in Ireland please contact:

The Irish Wheelchair Association
Unit 10
Docklands Business Park
Dock Road
Limerick